My Brand Mall Reviews

My Brand Mall has an overall rating of 1.8 based on 24 reviews. Customer feedback on My Brand Mall is mixed.

1.8/5.0

24 reviews

5 Stars

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4 Stars

0

3 Stars

7

2 Stars

5

1 Star

12

All My Brand Mall Reviews (24)
robertkress4555
May 28, 2026
"They made it sound like the item would..."
They made it sound like the item would be packed well, but that definitely wasn’t the case. The box showed up completely smashed, partly open, and looking like it had been tossed around the whole way here. Disappointing when the packaging doesn’t match what you’re expecting.
margiekwong3476
May 25, 2026
"Exchange worked out, but I expected quicker replies"
I had to exchange my order, and while everything did get sorted after a few days, the support responses were slower than I expected. The process was okay overall, but I definitely thought it would be handled a bit faster. Not bad, just not amazing either.
Stanley_guy99
May 14, 2026
"Tracking took way too long to update"
The tracking was frustrating because it didn’t update for a while, and I was just left waiting and checking over and over. It eventually changed, but it felt slower than it should’ve
erwin.Nix
May 02, 2026
"Prices are alright, I guess"
It was okay. Some prices felt fair. Others, not so much. A few items seemed a bit overpriced for what you get
NAKAGAWA
April 29, 2026
"Works fine, but could be smoother"
I’ve used mybrandmall.com a few times now, and it’s mostly okay. I don’t know why, but finding certain items took me longer than I expected, especially on mobile. The pages loaded fine for me, but the menus felt a bit all over the place. Checkout was simple though, so that part was nice. Overall, it’s not bad, it just feels like the site could use a little cleanup...
vincent_Sanchez71
April 01, 2026
"Communication was alright but could be quicker"
I ordered from mybrandmall.com and the main thing I noticed was the communication. They did get back to me, so it wasn’t like I was ignored or anything, but a couple times it took longer than I expected and I ended up asking again just to get an update

The replies were polite and they did sort out my question in the end, so overall it wasn’t a bad experience. Just think their customer support could be a bit faster and maybe clearer with updates, would make things feel smoother
davidgolden6237
March 30, 2026
"Gave Me Sketchy Vibes"
I’m probably just going off the patterns I usually notice with sites I don’t fully trust, but this one gave me a weird feeling. Something about the experience felt a little off, and once I get that impression, I usually assume it’s better not to risk ordering again. I don’t think I’ll be using this site in the future.
william1970
March 26, 2026
"Checkout was more frustrating than it needed to be"
I tried to pay twice and the checkout page just kept hanging on me. It did finally go through, but then the shipping cost only showed up late in the process, which was annoying. Support basically said something like, "try again in a bit" and that the total would update before confirming, which was fine, but it still made the whole thing feel clunky. Not a terrible experience overall, just kind of frustrating.
ernest_Brown81
March 21, 2026
"Returning something shouldn’t be this difficult"
I tried to return an item it was way more of a hassle than it needed to be. It took forever to find clear instructions, and when I reached out to support, they weren’t very helpful. For me, a good store should make returns simple and fair, and this experience really missed the mark. I don’t think I’ll be ordering from them again.
irene_Large85
March 16, 2026
"I was ready to buy, but..."
I was ready to buy, but once I got to the payment page, something about it just felt off. I didn’t want to risk losing my money or having my card info out there, so I backed out instead of finishing the order
derekfrediani3995
March 12, 2026
"Sizes were out again"
I went to grab a few things I’d been wanting, but once again, a lot of the sizes were out of stock. It’s been happening often lately... kinda frustrating when you finally find something you like and then can’t actually get it.
ricardowhite5327
March 06, 2026
"Pretty good product, but the wait was annoying"
I was actually excited when I ordered this, and to be fair, the product was exactly as described when it finally showed up. So I’m happy with that part. But the shipping took way longer than I expected, which was frustrating. In the end, it’s okay stuff, just wish it had arrived sooner.
margo1973
February 25, 2026
"Just didn’t feel like there were enough brands"
I was expecting a lot more brand options. A bunch of the names I had in mind just weren’t there, and my gut reaction was that the selection felt limited.
LuisMargulis_13
February 20, 2026
"I ordered from My Brand Mall thinking..."
I ordered from My Brand Mall thinking it would show up in a few days like they said, but nope. It ended up taking way longer, and the updates were basically useless. I kept having to check the tracking myself, which is so annoying when you just want to know where your order is. The product itself wasn’t terrible or anything, but the whole delivery situation was frustrating enough that I don’t think I’d order from them again.
RobertStoner_34
February 17, 2026
"Refund Took Longer Than I Expected"
I requested a refund and expected it to be handled a lot faster. Instead, I was stuck waiting for what felt like forever, and support just kept telling me it was still processing. It got frustrating after a while. I’d be hesitant to order again if refunds usually take this long.
Arthur-card
February 12, 2026
"Customer Service Seriously Doesn’t Respond"
I ordered from My Brand Mall and just had a basic question about my delivery. I emailed them and also used the contact form, but days went by with no real response. It feels like NO ONE is checking their messages. Super frustrating when you just want a quick update
CORVERA
January 13, 2026
"Sizing is completely off"
I ordered a medium, but it fits more like an XS, so it’s basically useless for me. I also had to chase them to get any help with the issue, which just made the whole experience more frustrating.
William-jacob
January 08, 2026
"I ordered a hoodie from mybrandmall.com and honetsly..."
I ordered a hoodie from mybrandmall.com and honetsly, I wasn’t super impressed. The fabric felt thin right away, and after just one wash I noticed a few loose threads in the stitching already.

It’s not like the hoodie is totally unwearable or anything, but for the price I really expected a bit more. Shipping was fine, no big issue there, but the actual hoodie felt kinda cheap. I probbaly wouldn’t order clothes from there again
DavidBundren
January 07, 2026
"They did get it sorted in the end..."
They did get it sorted in the end, so I’ll give them that, but it took way too many emails back and forth. I felt like I was checking my inbox every time I walked past the kitchen, coffee in hand, waiting for another reply. Not the worst experience, but definitely more hassle than it needed to be.
Rhea.bostic
January 07, 2026
"Wrong colors arrived"
I ordered expecting the right colors, but two of the items showed up in the wrong ones. I reached out to support and they’re still looking into it, so yeah, I’m totally staying calm about it... mostly.

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